Shipping and Delivery Policy
At Piptree, we do everything we can to arrange prompt delivery. Orders received before 5pm are dispatched the morning of the following business day.
FREE Shipping* within Australia via Sendle (on orders over $25)
* Free shipping within Australia for orders over $25, this does not include bulky items or remote areas.
To help to keep our planet and environment healthy, Piptree Kids utilise the services of Sendle, Australia's Leading Courier Parcel Service. Sendle is Australia’s first 100% carbon-neutral delivery service (and a B-Corp!) Despatch is by normal/standard service.
Please understand that seasonal delays can occur when couriers are overloaded. Christmas, of course, is the most demanding season and we cannot guarantee delivery of an order particularly if it is placed late.
For major cities, delivery should be within 3-5 days, but some regional areas may take longer.
The size of the order can also affect delivery times as we may need to use road courier services for larger items. Deliveries can take up to 14 days, if you haven't received your item within 14 days, please urgently contact us.
Please note that a physical street address is required for all deliveries. Sendle cannot deliver to Australia Post owned properties, including post offices, PO boxes, locked bags, parcel lockers or parcel collect locations. This is because Australia Post restricts delivery to these locations.
Free Pick-Up from Store
We also offer free pick-up from Piptree Early Learning Sunnybank Hills (279 Gowan Road, Sunnybank Hills, QLD 4109). Pick-up times are between 6:15am-6:15pm Monday to Friday. You will be notified when your order is ready for collection. Please only select this option if you can pick-up your order within 2-3 days of receiving dispatch notification. If this is not possible, we kindly ask that you contact us at firstname.lastname@example.org
We now offer worldwide shipping! Shipping rates are calculated automatically upon check out, destination duties and taxes are the responsibility of the receiver. Delivery should be within 3-14 days depending on the zone of the destination. If we anticipate any delays with your order, we will contact you immediately.